How do I change my password?

Passwords are automatically assigned to a user once the registration request has been approved by the NIRx team. Please remind that the NIRx team does not have any control over the generated passwords nor can these by changed by the NIRx team. You may use your dashboard to change your password. You may access your dashboard after logging in, through the top menu section “My dashboard”. Please follow the instructions after clicking “Change Password”.

How do I register for the NIRx Help Center?

The NIRx Help Center is dedicated only to NIRx users. 

When using the Help Center for the first time, please use the Log-in / Register dialog to sign up. You will receive your credentials for the Help Center upon approval of your registration request by the NIRx team.

Please note that you will be able to change your password anytime in the future through your dashboard. 

What is a support ticket?

A support ticket is an entry in our support cases database. By submitting a new support ticket, you are creating a new support case and making the NIRx support team aware that you have an issue or simply a question. 

When you create a support ticket, you are able to follow the related thread by logging in. You will be able to see the history of the case and all comments and replies given by the NIRx team. The thread is visible only to you and the NIRx team, nobody else. You are also able to exchange files of any type with the NIRx team.

Submitting a ticket is equivalent to sending a support inquiry to the NIRx team through the email support@nirx.net. By using the ticketing system however, you are making it easier for the NIRx team to monitor all support cases as the database is automatically updated.

If you have any  problem or issue with a NIRx  system, we encourage you to submit a support ticket, rather than send an email. We are however of course monitoring our support mailbox and no email will be discarded. The NIRx support team will promptly get back to you in any case.

How do I contact the NIRx team through the Help Center?

Before directly contacting the NIRx team, we recommend you to first search through the Knowledge Base or the Forum sections.

Please use the search engine on the home page of the NIRx Help Center. The search engine will look through all content available in both the Knowledge Base and the Forum sections.

If you do not find the answer to your question, you can directly contact the NIRx team. You have two possibilities:

  • post a question in the Forum. When posting the question, please make sure to chose the right category. We warmly recommend you to chose to make your question visible to other members of the NIRx Help Center. In this way, all other users may view the answer given by the NIRx team or answer themselves;
  • create a support ticket. This will open a private thread between you and the NIRx team and, upon logging in, you will be able to track the progress of your ticket. 

How can I search through the Help Center?

The NIRx Help Center has been designed to be an always growing learning center. Content will be created and updated by the NIRx team and all other registered members. We warmly invite you to post questions or comment, as this will contribute to expand the knowledge base and make it a more useful resource for everybody.

Besides the content available as Video Tutorial and Downloads in the corresponding sections of the Help Center, the two main knowledge “containers” of the site are:

  • The Knowledge Base
  • The Forum

The Knowledge base is a resource created by the NIRx team with the aim to answer the most common questions our users have. Please feel free to comment each entry and let us know if the answer is not clear or incomplete.

The forum, as any other forum, has been created with the aim of giving the possibility to each user to post a question, or interact with all other members of Help Center.

We have created a search engine which searches through all knowledge items, either available in the Knowledge Base, or in the Forum. You may simply use the search box in the home page of Help Center to search for any keyword and all related entries will be shown. 

How can I post a question in the NIRx Help Center?

Before posting any question, we recommend you to use the search engine in the home page and look for any keyword related to your question. 

If you do not find any related answer, you can post a question. You have the following two possibilities:

  • post a question in the Forum. When posting the question, please make sure to chose the right category. We warmly recommend you to chose to make your question visible to other members of the NIRx Help Center. In this way, all other users may view the answer given by the NIRx team or answer themselves;
  • create a support ticket. This will open a private thread between you and the NIRx team and, upon logging in, you will be able to track the progress of your ticket. 

How do I submit a support ticket?

In order to submit a ticket, you need to be logged in. If you still haven’t registered, please do so by using the Log-in / Register dialog. 

The NIRx Help Center is dedicated only to NIRx users. You will receive your credentials for the Help Center upon approval of your registration request by the NIRx team.

When logged in, please use the Submit Support Ticket on the home page of the Help Center to create a Ticket. Alternatively, you may also use your Dashboard. In the “My Dashboard” section you will be able to see all your active support tickets and open a new one.

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